House Rules

Complex Maastricht


  • All tickets will be checked and scanned on entry.
  • Tickets can be shown on your mobile phone or printed.
  • Please bring a valid form of ID with you (please note we only accept valid passports, (inter)national ID cards or driving licenses as identification and/or proof of age).
  • Visitors must be 18 years or older. When in doubt, identification is required. If you do not have any identification on you, you may be denied entry.
  • Any fake, invalid or duplicate tickets will be rejected.
  • Please ensure that you purchase your ticket(s) from the official ticket shop of Complex
  • During regular club nights, our doors open at 11:00PM and close at 03:00AM. It is NOT possible to enter the club after this time. If you leave the club, it is not possible to re-enter afterwards

Entry policy & prohibited items

  • We welcome all people regardless of their nationality, gender or religion as long as they respect each other and our staff.
  • Complex likes to see its visitors in characteristic clothing and considers it important that they feel free to wear whatever they want. However, football shirts, tracksuits, shoulder bags and uniforms are not part of our dress code and can be a basis of refusal at the door.
  • Slippers, sandals and bare feet are not allowed in the club and can be a basis for refusal of entry.
  • Searching is a condition of entry to protect your safety and that of other visitors.
  • Full body and bag searches will be carried out before entry is granted. Any refusal by the ticket holder to comply with such searches may result in refusal of admission or eviction from the venue without refund or compensation.
  • Please note you are NOT permitted to take any of the following items into the venue (“Prohibited Items”): illegal substances; legal highs or any other psychoactive substances; food; any form of liquid (including drinks and perfume);point and shoot cameras; bottles; weapons; ammunition; explosives; horns; whistles; drums; fireworks; or any other article which may be used as a weapon or missile, or which may, in our reasonable opinion, cause danger or disruption to visitors at the venue.
  • We reserve the right to confiscate any Prohibited Items. Anyone found in possession such items will be refused admission, ejected from the venue and may also be liable for prosecution. No refunds will be given to customers who are refused admission due to possession of Prohibited Items.
  • Visitors who are visibly intoxicated will be denied entry.
  • In case of threat, we have the right to withhold entry to our premises to large groups of people.
  • We do not issue refunds to visitors who have been denied entry (based on our policy) or have been removed during the event.
  • Management reserve the right to refuse entry.

Drugs policy

  • We operate a strict zero tolerance drugs policy. Anyone found in possession of illegal substances will be refused admission, ejected from the venue and may also be liable for prosecution.
  • Using or pushing drugs of any kind is illegal and not tolerated in our club.


  • There is no room for discrimination, sexual harassment, bigotry, violence or hatred of any kind in our club. We reserve the right to remove visitors from our club who do not abide by these rules.
  • It is not allowed to bring drinks to the toilet areas. 
  • If you see or experience any harassment or unwanted behaviour of any kind, please let our staff or security know immediately. Our employees are instructed to ensure the safety of our visitors.
  • Smoking and vaping inside our club is absolutely forbidden, visitors who smoke or vape inside will be removed from our club. The smoking area is outside.
  • It is strictly forbidden to bring any liquids into the club.
  • If you visit our premises, you are obliged to purchase the consumptions we sell at our bars. It is prohibited to bring and consume your own.
  • Our building is fitted with camera surveillance for your and our safety.
  • Our fire instructions and evacuation plans are available for inspection. In case of fire, please do not panic and immediately inform staff and/or trigger the nearest fire alarm.
  • Various areas in our premises produce volume levels above 85 DB(a). We do not take any responsibility for negative side effects to your hearing that might be caused by this and would like to point out that entering these areas will be done at your own risk.


  • Complex is not responsible for items lost in the club. The use of our lockers is at your own risk.
  • In case of damage to our property you will be held accountable for any repair/replacement costs.
  • It is forbidden to take any of our properties outside of our premises. This includes rests of foods and drinks.
  • Any person who enters our premises agrees to the possibility of pictures being made of him/her for whatever necessary purpose.
  • When using your own camera for photos or videos, do NOT use your flashlight. Respect each other and the vibe on the dancefloor.

Event changes and cancellation

  • When the Dutch Government shuts us down forever what reason, all tickets for the events being held in that time frame, are not refundable. We will re-schedule all events, in that way your ticket(s) remains valuable.

Entering and leaving the venue

  • Please park your vehicle/bicycle at the allocated places. There is a chance that we will remove wrongly parked vehicles/bicycles.
  • Please be considerate of our neighbours when entering and leaving Complex. Please do not throw any trash on the ground and keep the volume down.
  • We will be operating a no re-entry policy. Once you have left the venue, you will not be readmitted.