Complex Maastricht

Ticketing

• All tickets will be checked and scanned on entry.
• Tickets can be shown on your mobile phone or printed.
• Please bring a valid form of ID with you (please note we only accept valid passports, (inter)national ID cards or driving licenses as identification and/or proof of age).
• Visitors must be 18 years or older. When in doubt, identification is required. If you do not have any identification on you, you may be denied entry.
• Any fake, invalid or duplicate tickets will be rejected.
• Please ensure that you purchase your ticket(s) from the official ticket shop of Complex
• During regular club nights, our doors open at 11:00PM and close at 03:00AM. It is NOT possible to enter the club after this time. If you leave the club, it is not possible to re-enter afterwards

Entry policy & prohibited items

• We welcome all people regardless of their nationality, gender or religion as long as they respect each other and our staff.
• Complex likes to see its visitors in characteristic clothing and considers it important that they feel free to wear whatever they want. However, football shirts, tracksuits, shoulder bags and uniforms are not part of our dress code and can be a basis of refusal at the door.
• Slippers, sandals and bare feet are not allowed in the club and can be a basis for refusal of entry.
• Searching is a condition of entry to protect your safety and that of other visitors.
• Full body and bag searches will be carried out before entry is granted. Any refusal by the ticket holder to comply with such searches may result in refusal of admission or eviction from the venue without refund or compensation.
• Please note you are NOT permitted to take any of the following items into the venue (“Prohibited Items”): illegal substances; legal highs or any other psychoactive substances; food; any form of liquid (including drinks and perfume);point and shoot cameras; bottles; weapons; ammunition; explosives; horns; whistles; drums; fireworks; or any other article which may be used as a weapon or missile, or which may, in our reasonable opinion, cause danger or disruption to visitors at the venue.
• We reserve the right to confiscate any Prohibited Items. Anyone found in possession such items will be refused admission, ejected from the venue and may also be liable for prosecution. No refunds will be given to customers who are refused admission due to possession of Prohibited Items.
• Visitors who are visibly intoxicated will be denied entry.
• In case of threat, we have the right to withhold entry to our premises to large groups of people.
• We do not issue refunds to visitors who have been denied entry (based on our policy) or have been removed during the event.
• Management reserve the right to refuse entry.

Drugs policy

• We operate a strict zero tolerance drugs policy. Anyone found in possession of illegal substances will be refused admission, ejected from the venue and may also be liable for prosecution.
• Using or pushing drugs of any kind is illegal and not tolerated in our club.